Welcome to Online Counselling at West Kootenay Counselling Services.
Video Counselling is done via OnCall Health. OnCall Health is a secure video portal which helps protect your confidentiality using encryption technology. Both users need to be online at the same time, and it is free for the client to use. Though OnCall Health is a HIPAA compliant software, there are still some risks to your personal information due to the nature of online counselling. To learn more please view our Informed consent form and the OnCall Health webiste: : oncallhealth
Chat Counselling is done via OnCall Health (see Video Counselling above). Both users must be online at the same time.
Email Counselling can be done using your own email address however to increase your confidentiality it is recommended to use encrypted email systems.